1. Acceptance of the Terms

By accessing the website, using the chat, or contracting the services of Laundry Café SAS, the user agrees to these Terms and Conditions.

2. Description of the Services

Laundry Café SAS offers the following services:
• Clothes washing
• Clothes drying
• Clothes folding
• Self-service laundry
• Home service (pickup and delivery)

Services are available based on coverage area, business hours, and availability.

3. Service Requests

Services may be requested:
• In person
• Through the website
• Via WhatsApp or other digital channels

The user guarantees that all information provided is accurate and up to date.

4. Home Service

Home service is subject to:
• Coverage areas
• Established schedules
• Additional costs previously disclosed

Laundry Café SAS is not responsible for incorrect addresses provided by the user.

5. Laundry Conditions

• The user is responsible for checking pockets and garments before handing over the laundry
• We do not wash delicate garments or items that require special services, such as dry cleaning
• Laundry Café SAS is not responsible for damage resulting from inherent defects in the garments

6. Payments

• Payments are made through secure payment gateways or authorized payment methods
• Prices include only the services contracted
• Service will not begin without payment confirmation when applicable

7. Cancellations and Refunds

Cancellation and refund policies will be communicated at the time of service request. No refunds apply once the service has started, except as required by law.

8. Liability

Laundry Café SAS is only liable for damages directly attributable to its operations, within the limits permitted by Colombian law.

9. Website Use

The user agrees to:
• Not use the website for unlawful purposes
• Not interfere with the security or proper functioning of the website
• Not provide false information

10. Intellectual Property

All content on the website (texts, logos, images) is the property of Laundry Café SAS and may not be used without prior authorization.

11. Governing Law

These terms are governed by the laws of the Republic of Colombia. Any disputes shall be resolved before the competent authorities in Medellín, Antioquia.

12. Modifications

Laundry Café SAS may modify these terms at any time. Any changes will be published on the website.