Laundry Café SAS

1. Identification of the Data Controller

Legal name: Laundry Café SAS
Business activity: Self-service laundry
Services: Clothes washing, drying, and folding, including home pickup and delivery
Registered address: Medellín, Antioquia, Colombia
Customer service channels: Website, WhatsApp, and other digital platforms

Laundry Café SAS is responsible for the processing of personal data collected through its physical and digital channels.

2. Legal Framework

This policy is governed by the following regulations:

• Law 1581 of 2012
• Decree 1377 of 2013
• Law 1266 of 2008
• Regulations issued by the Superintendence of Industry and Commerce (SIC)

3. Personal Data Collected

Laundry Café SAS may collect and process the following personal data:

• First and last name
• Identification number
• Phone number
• Physical address (for home services)
• Email address
• Payment-related information (processed exclusively through authorized payment gateways)
• Messages and information shared via WhatsApp or web chat

Laundry Café SAS does not store sensitive data or confidential financial information, such as full credit or debit card numbers.

4. Purposes of Data Processing

Personal data will be used to:

• Manage laundry service requests
• Coordinate home pickup and delivery services
• Process payments through secure payment gateways
• Respond to inquiries, requests, and complaints
• Send information related to the contracted service
• Comply with legal and contractual obligations
• Improve the user experience

5. Use of Payment Gateways

Payments made through the website are processed by third-party payment gateways, which operate under their own privacy policies and security standards. Laundry Café SAS does not access or store sensitive financial information.

6. Use of WhatsApp and Digital Channels

By communicating through WhatsApp or other digital channels, the user agrees that their personal data will be processed for the purpose of providing the requested service. WhatsApp is a third-party platform and is subject to its own privacy policies.

This application uses the WhatsApp Business API to send and receive messages.

Laundry Café SAS does not store, sell, or share personal data with third parties.
Information is used solely to provide automated messaging functionality.

Contact: info@laundrycafe.co

7. Data Subject Rights

The data subject has the right to:

• Access, update, and correct their personal data
• Request proof of the authorization granted
• Request deletion of their data when applicable
• Revoke authorization for data processing
• File complaints with the SIC

8. Procedure to Exercise Rights

Requests may be submitted through Laundry Café SAS’s customer service channels and will be handled within the legally established timeframes.

9. Information Security

Laundry Café SAS implements reasonable technical, administrative, and organizational measures to protect personal information and prevent unauthorized access.